Your Views and Freedom of Information

If you have any suggestions on how our services or facilities could be improved, wish to compliment our staff for doing a good job, would like information, or wish to make a complaint, regarding an Exmoor National Park Authority Member or Exmoor National Park Authority Services, we would like to hear from you.

Your views are important to us, so please do get in touch.

Complaints

You can see our full complaints procedure here

Click here if you wish to make a complaint, including a complaint about a Member of the Authority.

Compliments

We  would also love to hear of things that went well or a staff member that particularly deserves recognition. Please email your compliments to compliments@exmoor-nationalpark.gov.uk

Freedom of Information (FOI)

Much of our data is already published, check the Publication Scheme or our Records of Decisions to see if the information you want is available.

If the information you want is not already published, please send your request to foieir@exmoor-nationalpark.gov.uk (or write to Exmoor National Park Authority, Exmoor House, Dulverton, Somerset, TA22 9HL) detailing the information you would like and in what format. We will do our best to provide you with any information you ask for, provided there is no restriction on disclosing it.

When we receive your request:

  • we may contact you to clarify some details
  • if we already publish the information, we will tell you how to find it
  • if we hold the information, we will try to provide it in your preferred format within 20 working days
  • if it’s a large search and copy request we may request additional time to process it or charge a fee to cover costs; we will tell you how much it is so you can choose whether you want to continue
  • if we can’t provide all or part of the information you’ve requested, we will explain why.

If you are unhappy with a refusal to disclose information, we can review your request internally first. If you are still unhappy you can contact the Information Commissioner.

There are three specific and separate legal rights for you to make a formal request for information.

Subject Access Requests

Email data@exmoor-nationalpark.gov.uk or write to Exmoor National Park Authority, Exmoor House, Dulverton, Somerset, TA22 9HL

To contact the Authority's Data Protection Officer, email data@exmoor-nationalpark.gov.uk or call 01398 323665.

Other ways to contact us

Write to us:  Exmoor National Park Authority, Exmoor House, Dulverton, Somerset, TA22 9HL

Telephone:  01398 323665

Email: info@exmoor-nationalpark.gov.uk

In person: Our Head Office in Dulverton is open during normal office hours, please phone first to book an appointment.

Out of hours, or if all the phone lines are busy, you may leave a message and we will return your call as soon as possible. If you know the direct dial number for the member of staff you wish to contact you may try their number directly or look up contact details.